Disclaimer: The thoughts and views in this post are my own. They do not reflect the views of ‘Shark Tank’, Daymond John, or Meagan Bowman. All statements are reflective of my personal experience with Eco Flower.
Last year I wrote a post about the top eco-friendly companies to give all your money to during the holiday season and one of those companies was Eco Flower.
I had discovered Eco Flower like many individuals due to the wonderful TV show, Shark Tank. I thought founder Meagan Bowman had a brilliant idea and gorgeous product, plus I’m a girl who loves flowers, hates when they die + loves to support the environment by making less trash! Shark Daymond John saw the potential + made her offer, which she accepted!
Excited to try the product, I made my first purchases on November 15, 2016 and was well aware of the 15 day production timeline. My first purchase was sent out on time on November 28, 2016. It arrived with little issue to my friend’s home and she loved it! My second purchase (also on 11/15/16, different address so different order) shipped two days later on November 30, 2016, I received it on December 7, 2016. It was loosely packaged so one of the bouquets was a bit damaged. I took pictures and sent it to the team via e-mail and Facebook and received a prompt response that they would be sending me a new one ASAP! By December 13, 2016 my new bouquet was sent to me and received by December 16, 2016! I was impressed with the product and their customer service.
But the happy times didn’t last…
Once Black Friday hit, Eco Flower began it’s downfall. Founder Megan Bowman was in the process of leaving the company, as she was unable to procure a majority share (something the Sharks expressed concern about when she was on the show) and her creation had turned into a “machine.” Negative comments began to appear on their social media sites and no explanation was being given as to why orders were not being fulfilled within the stated time frame, yet promotions continued to pop up everywhere online. Come January 2017, Megan was completely out of the business (as was Daymond), customers were experiencing more negative experience than positive ones and the company was now in the ownership of investment company, JW Capital.
Despite the mounting evidence against the company across Yelp and the BBB, I decided to give them another chance and made an order on March 5, 2017. It was for a small item, something that really shouldn’t take the whole 15 production days to complete, but I understood that they may be busy with orders and again was fine with the timeline. On April 3, 2017 after the 15 day production time (and might I add, it’s 15 BUSINESS days, so that’s actually 21 days of wait time) I called the customer service line. After waiting on hold for 15 minutes I inquired about my order and was told there wasn’t a timeframe for when it would be ready to ship, but I could call back and check as much as I wanted. Um… okay.
Luckily, I had used PayPal for this purchase so I could get a refund quite easily if I was to experience the same backlash as other customers. On April 7, 2017 I decided to send a formal complaint via PayPal to Eco Flower, hoping it would result in them reaching out to me, directly.
Eco Flower does not care about the customer experience!
PayPal encouraged me to resolve with Eco Flower directly since they give businesses a month to respond to complaints. I called on April 7, 2017 and sat on hold before I was told message inbox was full and then disconnected. I marked on my calendar that I would call again on April 10, 2017. Since I couldn’t get through on the phone end, I went digital.
I began inquiring about getting in contact with someone about my order via their FB page. I heard nothing. When I went back to check on my comments to see if they went through, I saw that they had been TAKEN DOWN. This is when I went full on take down mode. It’s one thing to take down harassing, racist hate speech on a public forum but its another to take down customer’s negative feedback because you want to continue to bring in sales despite shitty business practices and management.
Luckily, I was able to escalate the issue to PayPal and request immediate refund of my purchase, which I received. I then decided to comment as much as I could on their content to warn others from experiencing the same frustrations that THOUSANDS of us have had with this company. I am now officially blocked from commenting on their content, but not before someone was able to send me a request to a Facebook Group for all of the banished Eco Flower commenters to sync up.
Now, it’s obvious that I am mad and disappointed with Eco Flower. I am also very sad for Megan since this was her creation and now it’s exploding into a million pieces, but I am also very very very disappointed with someone else… Facebook.
Facebook is helping Eco Flower treat customers badly!
By allowing them to block individuals from commenting about their negative experiences, they are allowing Eco Flower to continue to promote their products and business in a way that is not authentic or responsible. They are helping this business prey on individuals unaware of their negative reputation (which, honestly I don’t know how people aren’t aware if you just do a Google search you’ll see their horrible ratings) and take money for product and services that are not as advertised or even fulfilled!
The purpose of this post is not only to bring more attention to the deceitful business practices of Eco Flower, but also to demand from Facebook an assessment of Eco Flower’s page and its practices, for this has gone on long enough. Someone needs to step in and correct this injustice! How many people have to express their concerns and frustrations before action is taken? Facebook, you’ve always prided yourself at being ahead of the game, so why not take the lead and hold Eco Flower accountable for their dubious advertising practices on your platform?
This problem isn’t going to go away and I’m not going to go away and neither are the other unhappy Eco Flower customers. The only way this ends is when Eco Flower stops taking new orders, fulfills the ones that have been backlogged for months, and reassesses their business practices, strategies, and policies.
Until that happens… stay tuned for more updates about #EcoLiar
The Bite Me Chronicles 
Eco Flower seems to be consistently letting its paying customers down and have zero reasoning as to why. In my situation, I place an order on March 1, 2017. This order was for $89.99 and is said to benefit the nonprofit group, Encircle. After reviewing their customer service page, and not receiving my purchased item for over 15 business days, I reached out to the customer service department on March 22, 2017. Cynthia Robertson, Customer Service Team Lead (877-338-3793) responded to my email stating, “unforeseen circumstances” had caused the delay and they had, “taken all precautionary steps to ensure this will not happen to future orders.” When emailed back that same day, I expressed my disappointment and restated my question, asking when I could expect to receive my order. I was then told there was no specific time frame identified as to when my order would be produced and shipped. I then asked if she could reach out to the operations division and request production data. She responded, “Upper management has not been able to give us an exact time frame due to some delays with supplies.” She did offer me a refund, which I declined at that time as any money above production cost for the bouquet I ordered was said to be going toward the not for profit group, Encircle. As of today, I still have not received my order, it is still not completed on their site, and I have received no additional correspondence. The last thing I wanted to do was request my money back as part of it was going toward a charity group, but I feel swindled and taken advantage of.
To make matters worse, their Facebook admin deletes any negative comment or questions regarding orders that have not been fulfilled in a timely manner, and then blocks the customer (me, and many other people) from ever commenting on their pages again. They are extremely unethical and need to be exposed to ensure people in the future do not face the same disappointment as many of us have. There is a large enough group of upset people a Facebook group has been created.” Eco Flower has literally stolen our money and has shown itself to have zero ethics.
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Ditto! I ordered the same bouquet in February and have received the same responses. I was promised a refund but haven’t received. I’m now working through my bank. Someone has to stop this company.
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This was my same exact experience. I ordered the same bouquet, sane month, same emails and phone calls, every single thing the same! I decided to call and email everyday. 2 weeks ago the “supervisor” found that bouquet randomly on ” someone’s desk” and sent it to me. It came broken and crappy craftsmanship. Crazy experience. I too tried to warn on Facebook and my comments were removed!!
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This is EXACTLY what happened to me. You are correct about everything you said in the post. I paid with a credit card and after 3 1/2 months I still have not been refunded. They never contacted me until I demanded to know where my order was. They said “due to unforeseen circumstances” we cannot tell you when your order will be filled. They are just sending form responses. The angrier you get the more form letters they send. And the kicker is that I’m still getting tons of advertisements and promotions from them on my email and Instagram!! Fraud. Plain and simple. Don’t give up girl, your have lots of us behind you!
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This article is totally incorrect. 99% of the information posted is not accurate. As the initial investor in the company (with Meagan), you are not presenting truthful and accurate statements. I suggest you get them corrected as to not make you look any more foolish than you already do.
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I would like to understand, Mr. Johnson, why you believe my experience, with the company you’ve invested in, is incorrect? I also find it curious that instead of trying to understand my frustrations and listen to my feedback, you instead, attack me. Interesting approach considering your goal should be to retain and grow your customer base instead of insulting it. I also don’t believe my statements to be foolish considering I have many examples of written proof that showcase the poor customer service being delivered to customers, as well as hundreds of complaints on BBB and Yelp. You catch more flies with honey than with vinegar, sir.
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Thank you for your post. As an avid shark tank viewer, I am always on the lookout of “trying out” the products the entrepreneurs pitch. I, too, enjoyed and wanted to help Meagan’s burgeoning business, until I read your experience, and what happened with a number of orders you placed.
Kerry Lynn
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Hi Kerry,
Thanks for your comment and visit to my site! I would highly recommend Meagan’s new venture, solawoodflowers.com — I’ve been VERY happy with my experiences with her, her team, and the products. I’m not a very skilled DIYer, but there are some great groups of ladies and resources online that have helped build my confidence in making things.
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Respectively, Mr. Johnson, (JW Capital founder along with Ryan Westwood, and owner of EF) you make comments that you have failed to back up with any evidence. How convenient to say the article is 99% wrong. How convenient to tell someone to correct something that you state is inaccurate, but you fail as the owner to not personally point out what you feel those inaccuracy’s are, and in turn provide valuable information that would correct the errors. Hmmmmm … makes one kind of wonder now, doesn’t it.
I have placed three orders with your company. The first one came with no issues. Loved them. Loved them so much I put in my second order. Second order took more time to be delivered, but I was good with that because the wait was just a few days. Flowers were beautiful. Decided to place a 3rd order with your company for a bouquet for a very dear friend’s birthday. Fifteen business days went by (that was your production time not including shipping, as stated on my email confirmation of order), no flowers … 30 business days went by, no flowers … 90 business days went by … no flowers.
Intermittently during this time frame, I emailed your company several times as well as called your company to no avail in efforts to find out when I could expect my order. All I could do is leave a voice message, that of course, was NEVER returned. I did receive two email responses from your company. One response only gave excuses as to why my order had not been shipped with no information to me, failing miserably to provide a future time line when I could even remotely expect my order. The second email I received was only after I filed my complaint with the BBB (through their system) which stated, that my order had been sent to a manager and “escalated”. Whatever that meant. A few days later I received a phone call from your company with a customer service rep telling me, that what I had ordered more than 3 months prior, wasn’t even in stock and they didn’t know when they would have it back in stock, or for that fact, if they ever would! Isn’t that special. Bless this girls heart, I felt so sad for her that she was stuck dealing with angry customers, trying to mop up the mess clearly made by the poor management choices of this company. As owner, Mr. Johnson, that would be YOU!
I asked this young lady if they didn’t have what I ordered in stock, and if they didn’t know if they would get more in stock, if ever, why was this product still showing for sale on your website? Ooopsie! Why were they still taking orders and peoples money for something, they clearly had no intention of fulfilling. This poor girl was speechless. Sir, that is outright FRAUD! (A few days later I noticed this product was finally removed from your website). Finally remedy … I was told that I could either wait (of course with no time frame designated at all) for what I ordered, or I could get a refund. I opted for the refund. It finally went through.
I will NEVER. Repeat NEVER do business with your company again. EVER. I will also make it one of my missions in life to warn others to thoroughly investigate your company before ordering. If after reading all the BBB reports and experiences on Yelp from hundreds of other customers, and they still order from you, well … as my daddy said … You can’t cure stupid. Their on their own.
So, one last thing Mr. Johnson … please indulge us with what you feel is inaccurate in this article. Clearly identify each misnomer and provide all of your evidence to the contrary. I could use the free entertainment after the many hours I have had to spend trying to resolve the issue I had with your company. I’ll even pop some popcorn, and sit back and enjoy your response. Can’t wait. Get to writing … times a wastin’!
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You can’t deny all of our experiences. The last girl I got basically told me that your company is awful and that nobody is getting their flowers and it sucks to work at a place that has no plans to fulfill their orders.
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Well Mr. Johnson,
I used to work for a very rich man that ran businesses the way you run this one. Thankfully, I morally could not work for him any longer after seeing what he did to his customers. He would attack their reviews just as you are and unfortunately for him, it took a lawsuit from the Indiana Attorney General for him to close business. I know he is still off swindling other people though, because that is what men like you do. Your narcissism clouds you from seeing any wrong doing and as long as your family sits pretty, you don’t care about anyone else. Your company has ruined hundreds of weddings. Hope your children don’t experience the same one day(honestly hope you don’t have kids because you’re already coming up an F for any type of roll model position). It’s people like you that make me want to become a lawyer. To bring you down. Karma will make you answer for your shotty business practices one day. Until then, we will continue to spread the word and continue to support other wood flower companies, so that yours will fail.
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Mr. Johnson:
The only thing incorrect on this page is your comment, and your complete disregard for the way that Eco Flower is currently being run. I never had an issue with an order until after the former owner’s departure from the company. Now, the customer service is absolutely terrible and the company is being run very haphazardly under your investment. Customer service emails and phone calls are weeks behind, and often go unanswered completely. Orders are backlogged and unfulfilled from months ago, yet Eco Flower continues to run promotions upon promotion even though the means are not there to produce the products.
I had to file a BBB complaint just to get an update on my order. It is unethical to keep a customer in the dark about order delays, and it goes against FTC business standards. Flowers that I ordered months in advance arrived nearly a month after the occasions they were intended for. I tried reaching out to customer service via email as instructed, and received no response from them.
Eco Flower is also intentionally misleading customers about its business practices by heading and deleting honest comments and concerns on social media pages….which again is another FTC issue. I will never do business with Eco Flower again based on the way it is being operated now. There is little to no care or concern about the customer, and at this point is it clearly about taking money for a profit. I’m obviously not alone in this as the Yelp reviews, Google Reviews, and the BBB “F” rating speak for themselves.
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Mr. Johnson Sir,
Have you seen your BBB score? It’s a big fat F! I find it hard to believe this article is at all inaccurate.
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Based on my experience, this post is 100% accurate. I hope your company burns up in flames for your lack of customer service. I will continue to report every add for your business that I see on Facebook and Instagram and make sure my friends know NEVER to buy your product!!
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Exact experience I had….exact. Endless delays without update. But don’t worry I’ll still get email every day telling me why I should buy something else I will never receive. And since now the company doesn’t have a relationship with paypal, I couldn’t get a direct refund. So now it’s my job to file a complaint 7 weeks after buying something with no ability to tell me when I’ll get a product. Horrible company.
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She is absolutely correct about the service. Look at the BBB rating and the multitude of complaints and why now does PayPal not work with them. Get your customer service right and stop stealing money.
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Mr Travis Johnson:
The best defense against libel/slander is truth. You have failed to provide ANY facts or truth to challenge this blog post…none whatsoever.
Please tell us again who is looking “foolish”–?
You’re a crook.
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Have you looked at the internet lately? This company in going down fast. You are going to loose your investment and then some. Better check into your business.
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Perhaps Mr Johnson you would care to perform excellent customer service skills and research each case in point and respond as a truly concerned businessman. Or is this a case of employee behavior as a trickle down affect?
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Mr. Johnson please please see this! If eco is in business because of you… Then you need to check it and fix it! Because right now it is horrible! And I am not sure it can recover from this!
I’m so sick of them, they have stopped all communication with me, and blocked me on Facebook after I left comments… See the whole email chain below..
ECO BE SURE TO READ THIS!
HOPE TO SEE OUR REFUND SOON!
ONE POOR LADY I TALKED WITH… WAS TOLD TO “MOVE YOUR WEDDING” ?
REALLY WHAT THE HELL!
My emails below before they stopped responding….
This is ridiculous!
I want a refund! Do not even want your flowers at this point, I see all the negative fb post mine included and see how fast you delete and clean those up and block people, you should put that effort and response time into filling orders of the many customers you have not delivered to that have paid. And you keep posting the good and leaving the positive comments, this is called deception!
You should fix this problem or call it and go out of business.
I have been in contact with at least 15 of your current customers whom you have not gotten their orders filled yet like myself (with removed comments and blocked from Facebook)!
On Apr 19, 2017, at 9:06 PM, Dusty wrote:
Still no refund or flowers?
Thanks
Dusty
On Apr 7, 2017, at 5:52 PM, Dusty wrote:
When will these ship? I doubt I will have a future orders.
Thanks
Dusty
On Apr 7, 2017, at 5:33 PM, sales@ecoflower.com wrote:
I do apologize about our production time being passed what was promised on our website. Due to some unforeseen circumstances we are trying our best to minimize the delay as much as possible. We are doing our best to ensure that this situation does not take place again, and have taken all precautionary steps to ensure this will not happen to your future orders with us. Once again we apologize to you for all the troubles caused because of this, and we appreciated your patience and understanding on the matter.
Layna
Customer Care Specialist
877-338-3793
http://www.ecoflower.com
——– Original Message ——–
Subject: RE: Thank you for joining the floral revolution!
From: Dusty
Date: Wed, April 05, 2017 10:25 am
To: sales@ecoflower.com
Still not shipping?
Thanks
Dusty
On Mar 21, 2017, at 5:56 PM, sales@ecoflower.com wrote:
Dusty,
Thank you for contacting us. All of our products are handmade and can take up to 15 business days to ship out from our warehouse. The shipping method you selected only refers to the time after it leaves the warehouse. You can review our terms and conditions here: https://www.ecoflower.com/pages/terms-conditions. We will send you an email with tracking information when your order ships out. I hope that helps!
Cynthia Robertson
Customer Service Team Lead
877-338-3793
http://www.ecoflower.com
——– Original Message ——–
Subject: Re: Thank you for joining the floral revolution!
From: Dusty
Date: Mon, March 20, 2017 8:44 am
To: Eco Flower ,Diana
Can I have an eta to ship please? Thanks
Thanks
Dusty
On Mar 14, 2017, at 11:02 PM, Eco Flower wrote:
Diana, thank you for joining the flower revolution!
Your Receipt
MARCH 14, 2017, 9:00 PM
Invoice Number: #145483
Description Unit Price Total
1x Narrow Glass Vase
Unit Price: $6.99
Total: $6.99
1x Martha Stewart
Unit Price: $59.99
Total: $59.99
DISCOUNT -$15.00
GROUND (4-5 DAY) $0.00
TOTAL $51.98
Paid with paypal.
Our products are handmade once your order has been placed. Our current production time is 15 business days. (Monday – Friday) That time does not include shipping. If it has passed the 15 business days since you placed your order please reply to this email to contact customer service.
Wedding orders have a longer production time. Please read our FAQ page for more info.
You might also like…
Check out these awesome products just waiting for you in our store.
Deco Statement
Don’t let the size fool you! This small statement bouquet features 18 sola wood flowers and measure…
Buy
Encircle Bouquet + Vase
100% of the profits from this product will be donated to Encircle LGBT Family & Youth Resource …
Buy
Let’s be more social (together)…
We’re constantly sharing product news, giveaways, and promotions on our social pages, click the links below to follow your favorite stream!
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QUESTIONS?
If you need any help, just reply to this email and we will get back to you as soon as possible.
Ogden, Utah
sales@ecoflower.com
(801) 788-4900
Having trouble viewing this email
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My daughter ordered her whole wedding flowers from this place over 7 months ago, 1 month before her wedding and they cancelled her order on her.Eco Flowers needs to be put out of business. They had 7 months to make her flowers and 1 month before the wedding they cancel who the heck does this to a bride to be? SHAM ARTIST!! DO NOT ORDER ANYTHING FROM THIS PLACE AND BE SURE TO SHARE THIS WITH EVERYONE YOU KNOW
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Like so many, EcoFlower let me down. We placed our order for wedding flowers back in November. While waiting, we’d sent them a few emails, with each one taking about two weeks before we finally got a response. March 18th, we sent an email asking if our order was on schedule. On April 17th, we were told by Beka Cope that our order was slated for delivery by May 1st. Three days later, exactly a month before our wedding, we got the dreaded form email, which can be seen here: http://imgur.com/5RESyMm . The email cancelled our order, unless we were willing to move our wedding date to June 15th. When we called the next day we were again asked if we could reschedule our wedding on Ecoflower’s behalf. Thanks, no thanks.
Ecoflower had 7 months notice, but they couldn’t get our order together, cancelling at the last moment. Perhaps the worst part of this is that Ecoflower was running sales on their web page and facebook on the very same day. Even whilst they were cancelling my order, they were taking other people’s money. I feel like I was scammed into giving an interest free loan. There is no way they can sustain this- their Yelp ratings are plummeting, they have hundreds of BBB complaints, and their wedding wire rankings are terrible. If you try to complain or inquire about a cancellation on facebook, they just ban you, meaning it’s the last “friendly” space on the Internet for the EcoFlower name.
The saddest thing here is that it really is an amazing product, but the management has bungled this. Whether it’s investor interference, managerial incompetence, or bad supply chain management, something is horribly wrong here.
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Your article is 100% on point! If you appreciate the eco friendliness these flowers provide and you enjoy a little DIY, I would whole heartedly recommend the company Sola Wood Flowers!! This company was founded by the original founder of Eco Flower (Meagan), and she definitely cares for her customers! Check it out at http://www.solawoodflowers.com! My flowers have been arriving in a timely manner, without delay or damage. I’ve thoroughly enjoyed coloring my own flowers and creating my own bouquets and decor!
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I had a similar negative experience. When I finally put in a claim though after waiting pass my guaranteed delivery date, they responded with tracking. So Paypal wouldn’t refund me. I received my bouquet a week later and it was damaged (outside box was find however), the base was missing, and it was super tiny unlike the pictures. I immediately escalated via Paypal and had to go through the rigamaroll of who’s paying for return shipping then finally I was reimbursed for that and got my refund. Bottom line, bad company, even worse customer service, and to top it off they’re still advertising and sucking people in even though they are unable to deliver the products ordered in the time frame and condition they’re ordered.
#ecoflower #ecoflowerscrewedmeover
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Respectively, Mr. Johnson, (JW Capital founder along with Ryan Westwood, and owner of EF) you make comments that you have failed to back up with any evidence. How convenient to say the article is 99% wrong. How convenient to tell someone to correct something that you state is inaccurate, but you fail as the owner to not personally point out what you feel those inaccuracy’s are, and in turn provide valuable information that would correct the errors. Hmmmmm … makes one kind of wonder now, doesn’t it.
I have placed three orders with your company. The first one came with no issues. Loved them. Loved them so much I put in my second order. Second order took more time to be delivered, but I was good with that because the wait was just a few days. Flowers were beautiful. Decided to place a 3rd order with your company for a bouquet for a very dear friend’s birthday. Fifteen business days went by (that was your production time not including shipping, as stated on my email confirmation of order), no flowers … 30 business days went by, no flowers … 90 business days went by … no flowers.
Intermittently during this time frame, I emailed your company several times as well as called your company to no avail in efforts to find out when I could expect my order. All I could do is leave a voice message, that of course, was NEVER returned. I did receive two email responses from your company. One response only gave excuses as to why my order had not been shipped with no information to me, failing miserably to provide a future time line when I could even remotely expect my order. The second email I received was only after I filed my complaint with the BBB (through their system) which stated, that my order had been sent to a manager and “escalated”. Whatever that meant. A few days later I received a phone call from your company with a customer service rep telling me, that what I had ordered more than 3 months prior, wasn’t even in stock and they didn’t know when they would have it back in stock, or for that fact, if they ever would! Isn’t that special. Bless this girls heart, I felt so sad for her that she was stuck dealing with angry customers, trying to mop up the mess clearly made by the poor management choices of this company. As owner, Mr. Johnson, that would be YOU!
I asked this young lady if they didn’t have what I ordered in stock, and if they didn’t know if they would get more in stock, if ever, why was this product still showing for sale on your website? Ooopsie! Why were they still taking orders and peoples money for something, they clearly had no intention of fulfilling. This poor girl was speechless. Sir, that is outright FRAUD! (A few days later I noticed this product was finally removed from your website). Finally remedy … I was told that I could either wait (of course with no time frame designated at all) for what I ordered, or I could get a refund. I opted for the refund. It finally went through.
I will NEVER. Repeat NEVER do business with your company again. EVER. I will also make it one of my missions in life to warn others to thoroughly investigate your company before ordering. If after reading all the BBB reports and experiences on Yelp from hundreds of other customers, and they still order from you, well … as my daddy said … You can’t cure stupid. Their on their own.
So, one last thing Mr. Johnson … please indulge us with what you feel is inaccurate in this article. Clearly identify each misnomer and provide all of your evidence to the contrary. I could use the free entertainment after the many hours I have had to spend trying to resolve the issue I had with your company. I’ll even pop some popcorn, and sit back and enjoy your response. Can’t wait. Get to writing … times a wastin’!
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I will address each issue in the article below:
(1) Daymond from Shark Tank never invested in the company. His offer after the show was not even close to what was presented.
(2) JW Capital was the initial investor in EcoFlower. We have been involved from the very beginning. Ecoflower exists because of us.
(3) We are currently processing and shipping over 10,000 orders per month… with a 98.4% success rate.
(4) It has come to my attention that Meagan actually paid this author to write this article. She is upset that Ecoflower is still growing and thriving without her involved and she actually asked to buy the company back from us.
(5) Some of Meagan’s friends have threatened violence against other employees, owners and even the CEO of the company. We have a police report on file for proof.
(6) We had planned a Mother’s Day “build your own bouquet” event at our corporate office in Ogden. Some of these same people posted that they would “riot” the office that day so we were forced to cancel that event.
We are working to resolve some of our production/shipping issues. The company is growing much faster than we anticipated and so we are trying to make adjustments as quickly as possible. I apologize if you have had issues with your order. I hope we can make things right with you.
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In regards point number 4., Travis, I would very much appreciate it if you could prove how I was paid to write this article because I never have seen a check. Maybe you’ll find that check along with all the other outstanding Eco Flower orders that you’re behind on?
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Travis, you seem to have access to some very interesting statistics. In the spirit of transparency would you be willing to offer a bit more detail? In the month of May how many orders were shipped out? Of those orders:
1)What was the longest a person had been waiting for their order to ship?
2)How many of those shipped orders were attached to a Better Business Bureau claim?
Secondly, how many new orders were taken in May? Of those new orders, how many have been shipped out this far?
In May, how many orders were refunded regardless of when they were placed?
In The first quarter of this calendar year, were any “proceeds” donated to charities? If so, to whom?
Thank you for your willingness to be transparent and clear your name.
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Travis, Thank you for your (non) response. It speaks volumes. Words are easy to come by, hard data, numbers, and transparency are much harder.
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Travis.. Thats crap. Her story is the same as mine. I happened to stumble upon this after my negative comments were erased on Facebook. This is exactly my experience as well. I have the emails back and forth for proof. My order took 6 months… And it came broken…. And I had to call everyday for a week when they stumbled upon a bouquet they could mail me. This author isn’t lying, so don’t try and act stupid
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You have to be kidding me. Seriously what sleeze bag planet are you living on? Maybe people in your world treat others this way but out here in reality we are much smarter than that. The items you pointed out have nothing to do with how MANY PEOPLE have received nothing. You think Megan – whoever she is, is paying ALL of us!? Travis, there was a riot because people are pissed!! Get a clue and be a real businessman not a snake.
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I can’t believe Mr. Johnson posted such a vague comment with nothing to justify his remarks. I had a horrible experience with Eco Flower which was extremely frustrating. I am a leukemia survivor who had a stem cell transplant almost 3 years ago. With leukemia I was inpatient 165 days during treatments. 5 weeks of which I was on a ventilator and in a medical coma. SO, now that I am in remission I was a mentor for a young lady (she is 19 and I am only 31 now) going through the same experience.
If you know anything about leukemia – it wipes out your immune system. This means you cannot have fresh fruit/veggies OR FLOWERS. There is not a lot of contact you can have with people or things because your entire body is compromised. Because I was mentoring this 19 year old I thought “Eco Flower would be perfect… it wont be a threat to her wellbeing.” So, when I found out that she was going forward with the stem cell transplant I ordered my arrangement because I was well aware of the production time.
Order placed in the first week of April. I think I waited about 30 BUSINESS DAYS before calling. When I tried to call it took several attempts with extremely long hold times (I had to choose the bridal option to get a person on the line.) I was told that my arrangement would be shipped out by the end of the week. That did not happen.
As it was getting closer to the transplant (now that I knew the date) I called again (Maybe a Wednesday)… I was told that things would be escalated and I would get a call by the end of the day. I called again that Friday (I told them the transplant was on Monday to try to expedite it forreal…) and the same song/dance with a promise that it would be inroute and potentially delivered on Monday – I was supposed to get a call that evening to confirm everything that they would be capable of doing. No call that Friday. No call or package Monday.. I called again expressing my unsatisfactory service and they were only mildly apologetic with no resolution and said the order has not been filled/shipped. Finally I told them just to shove it and cancel my order. Did I mention that the order was placed in April? UGHHHH.
I was going to meet with our social worker at the Hospital to give her all of Eco Flower’s info since blood cancer patients cannot have the real flowers.. maybe they could have given the info to the families and etc. Not now. Not ever… it’s a damn shame because this company has such potential.
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I ordered Eco Flowers because of an ad on Facebook. A very good friend of mine was in a really bad boating accident and had to have a lot of facial stitches and her jaw wired shut. I ordered flowers for her and my 3 moms/mothers-in law. I placed my order on April 1st for $271.93. I am very disappointed that Eco Flowers was already having problems at that point and I had no idea. I viewed the EF website and read the (not so accurate) positive reviews on FB and then placed my order. I paid the fees on April 1st.
It is now June 17th and I have yet to receive any merchandise. I have called, I have emailed and received the same info as everyone else–no live humans, tons of excuses, but no real ingo, etc.. EF (for the first time ever) just called me this past week to say what I ordered (3.5 months ago)is on backorder. I say BS! And to see over 500 negative reviews on the BBB website–shame on you for making me believe I was purchasing something real. Shame on you for promoting Eco Flowers in the name of other charities and life issues. We aren’t going to go away—we have all found each other and we are going to see this through until EF makes changes!
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I have to ask if you have received your flowers!?! I begged my husband for a bouquet for our Anniversary. He saw how beautiful hey were and we Love purchasing items we see on Shark Tank. Without all the details the order was placed March 10th and I am still waiting! Yes almost 4 months later!!!! I seriously feel like these are going to be as beautiful as I hope, but so disappointed in the wait time and the fact that there is no ship date still!!! Would love your feed back!
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I didn’t get my order because I got a refund from PayPal. But I would also suggest you read the other comments left on this post as they are other customers who have had negative experiences as well. Plus, check out the FB group “Eco Flower screwed me over” and you’ll find even more examples of customers who haven’t received their orders, as well as ones who did but were poorly made/shipped and not worth the cost.
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So sad, I seriously want my flowers. It is from my 5 year Anniversary (wood). I so feel they will be beautiful, but pretty pathetic that I am almost on 4 months of waiting!
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So a little update on me, I called again now 4 months and seems like they were very kind and helpful, which was a different experience from last time. I can say my order has been shipped and may be what I actually wanted vs what my husband ordered!
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I received my flowers, I am happy overall. I do wish they were more of a true red, but I will happily display them. However, I would. It order from them again nor recommend them to anyone. I too wrote a blog (planned on it before searching online and finding yours). Hope you have a fabulous day!
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I have experienced the exact same thing as you. Everything you wrote is my experience with them. I currently am still waiting for an order I paid for in March. Not one response from customer service – yet they are advertising sales all the time. Good product- horrible business & horrible customer service!
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Saved as a favorite, I actually like your blog!
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It’s been 3 months and I still have not received my refund for a product that I did not receive. This company is horrible!
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It’s been 3 months and I still have not received my refund for a product that I did not receive. This company is horrible!
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I place an order in February for my wedding in August. I emailed in July asking for a refund since I never received my order. I was told on July 3 I would get a refund. I still have not received a refund or my product. I wish I would have known in February about all of this.
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Ordered early March – Martha Stewart Arrangement and Vase.
Called several times, no timeline, no help. Called again, no answer.
Its July 28. Luckily I put it on a CC. will be reversing today.
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Wow! I will say this. I began purchasing from eco flower before shark tank. Something about the changes after shark tank stopped me from purchasing anything from them. Customer service struggled before, and seemed non-existent after. I had enough frustration with attempting to purchase anything that I never actually purchased. That being said I absolutely love the product. I don’t know Megan’s side, and I have yet to investigate her new business, but I am so so grateful I never purchased a thing from them afterwards. I am a DIY-er and hope to try out the products in the future. No, I don’t know Megan only what I’ve seen on TV and in the business. But I hope her new business has what I’m looking for. Products to create my own projects, and decent, not even spectacular,customer service.
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Hi Brandy, thanks for your comment! I’d suggest checking out the Sola Wood Flower Official FB group: https://www.facebook.com/groups/633106150207262/ to help you decide if you’d like to try out Megan’s new business or not. Plus, there’s also LOTS of DIYers in the group so it’s cool to see what they’re making & best practices for fixing or improving projects. Best of luck to you!
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I highly suggest checking out Etsy for Sola Wood Flowers if you would like reasonable prices and honest communication/customer service!
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I ordered back in November for my wedding in May. I had the initial consultation and was told they would finalize the order and get my approval to ship in the first week of April. I had an email from my customer rep on 4/4 talking about my shipment but never mentioned anything about issues with the company or my order. Not until I tried to call the number and look at all their social media sites did I know they were closed. Now 30 days prior to my wedding with a large order of flowers and nothing. Thank goodness my cc company is handling the dispute and I was able to get my money back.
As for Etsy, I found a fabulous woman who will be able to create all of our flowers with Sola Wood products within 3 weeks. Vicki Pickard “brideandbloomflowers” is an angel.
What the investors for Eco Flowers have done to consumers is criminal and should be held accountable for their actions.
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I am still waiting for a ship date. It’s been six months. I am devastated and enraged. I got some flowers before shark tank. They came quickly. But this is terrible.
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This company is just so out of line, I’m speechless. 4 months after ordering my 5th order from them I fould out it was no longer available. 3 of the first 4 were a nightmare but I loved the product. My 5th order- I’ve been waiting for a refund for 8 months. Needless to say, I will never buy from them again and continue to voice my opinion about how difficult they are to work with.
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Wow, I wish I saw this article before I purchased my flowers. They have the worse customer service I have ever experienced in my entire life. Tell Anne if she hates her job that much then she should quit!
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100% agree! After 10 months of waiting, calling and emailing EcoFlower I never received my order. I ordered one centerpiece with raw, scentless flowers (arguably one of the easiest orders possible). They consistently failed to process my order, or issue a refund. The entire 10 months hassle was full of Federal Trade Commission Violations. Despite pointing this out to Eco Flower on numerous occasions they never even attempted to fix the situation.
I have MANY emails I can provide as supporting documentation, Mr. Johnson, if you feel so inclined to respond.
Anyway, I have since located a Sola Wood Flower supplier on Etsy and opened up my own shop where I create decor and bouquets. I highly recommend checking out Etsy if anyone who was let down by Eco Flower is still hoping to receive a Sola Wood Flower arrangement. The prices on Etsy are also quite reasonable compared to Eco Flower.
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Not realizing any of this I placed an order on March 13, 2018. My daughter had ordered a few items many, many months ago and she had a great experience. I had no reason to believe anything had changed. They took my money and I have not received anything. I have e-mailed them several times and received no response. I did contact the BBB but that’s not going to do much as now it appears they have closed up shop. What a shame. It started out as such a great concept/business.
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I have not received a pretty large order from two years ago that I placed. I have called him several times and get the same answer.
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I’m sorry to hear that, Tammy. Unfortunately, they have since closed and you will not get your order. If you haven’t already joined the “Eco Flower Screwed Me Over” FB group, I highly suggest doing so because you will find many resources available to potentially get a refund from your bank if you haven’t already. Best of luck to you!
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Travis johnson saying he has been there since the beginning. lol! I started this business out of my garage and I was operating a full year before he get involved.
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Please do some new homework as Sola Wood Flowers is having the same problem again. Several hundred of people waiting on orders from Nov, Dec and January. We are given excuses after excuses. They keep selling knowing they have no flowers to sell. Say they are all caught up on wood orders however several people comment they do not have their product. Comments are being deleted one after another then they are blocked from the page. This is Eco Flowers 2.0 !! If you have a order in please get your money back from PayPal or CC now , don’t wait for it to be too long and not get your money back. File BBB and FBI internet fraud department.
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Hi Jo, I am aware of Sola Wood Flowers and I am part of the groups. If you have anything such as screenshots, emails, or other documentation that will help support claims against Sola Wood Flowers, please email caitlin@bitemechronicles.com. Until there is more evidence of wrongdoing, I will not be writing a blog post “outing” Sola Wood Flowers.
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Check into solawood flowers it’s basically ecoflower 2.0 …. same original owner. Hmmm….
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Hi Jen, I am aware of Sola Wood Flowers and I am part of the groups. If you have anything such as screenshots, emails, or other documentation that will help support claims against Sola Wood Flowers, please email caitlin@bitemechronicles.com. Until there is more evidence of wrongdoing, I will not be writing a blog post “outing” Sola Wood Flowers.
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