Disclaimer: The thoughts and views in this post are my own. They do not reflect the views of ‘Shark Tank’, Daymond John, or Meagan Bowman. All statements are reflective of my personal experience with Eco Flower.
Last year I wrote a post about the top eco-friendly companies to give all your money to during the holiday season and one of those companies was Eco Flower.
I had discovered Eco Flower like many individuals due to the wonderful TV show, Shark Tank. I thought founder Meagan Bowman had a brilliant idea and gorgeous product, plus I’m a girl who loves flowers, hates when they die + loves to support the environment by making less trash! Shark Daymond John saw the potential + made her offer, which she accepted!
Excited to try the product, I made my first purchases on November 15, 2016 and was well aware of the 15 day production timeline. My first purchase was sent out on time on November 28, 2016. It arrived with little issue to my friend’s home and she loved it! My second purchase (also on 11/15/16, different address so different order) shipped two days later on November 30, 2016, I received it on December 7, 2016. It was loosely packaged so one of the bouquets was a bit damaged. I took pictures and sent it to the team via e-mail and Facebook and received a prompt response that they would be sending me a new one ASAP! By December 13, 2016 my new bouquet was sent to me and received by December 16, 2016! I was impressed with the product and their customer service.
But the happy times didn’t last…
Once Black Friday hit, Eco Flower began it’s downfall. Founder Megan Bowman was in the process of leaving the company, as she was unable to procure a majority share (something the Sharks expressed concern about when she was on the show) and her creation had turned into a “machine.” Negative comments began to appear on their social media sites and no explanation was being given as to why orders were not being fulfilled within the stated time frame, yet promotions continued to pop up everywhere online. Come January 2017, Megan was completely out of the business (as was Daymond), customers were experiencing more negative experience than positive ones and the company was now in the ownership of investment company, JW Capital.
Despite the mounting evidence against the company across Yelp and the BBB, I decided to give them another chance and made an order on March 5, 2017. It was for a small item, something that really shouldn’t take the whole 15 production days to complete, but I understood that they may be busy with orders and again was fine with the timeline. On April 3, 2017 after the 15 day production time (and might I add, it’s 15 BUSINESS days, so that’s actually 21 days of wait time) I called the customer service line. After waiting on hold for 15 minutes I inquired about my order and was told there wasn’t a timeframe for when it would be ready to ship, but I could call back and check as much as I wanted. Um… okay.
Luckily, I had used PayPal for this purchase so I could get a refund quite easily if I was to experience the same backlash as other customers. On April 7, 2017 I decided to send a formal complaint via PayPal to Eco Flower, hoping it would result in them reaching out to me, directly.
Eco Flower does not care about the customer experience!
PayPal encouraged me to resolve with Eco Flower directly since they give businesses a month to respond to complaints. I called on April 7, 2017 and sat on hold before I was told message inbox was full and then disconnected. I marked on my calendar that I would call again on April 10, 2017. Since I couldn’t get through on the phone end, I went digital.
I began inquiring about getting in contact with someone about my order via their FB page. I heard nothing. When I went back to check on my comments to see if they went through, I saw that they had been TAKEN DOWN. This is when I went full on take down mode. It’s one thing to take down harassing, racist hate speech on a public forum but its another to take down customer’s negative feedback because you want to continue to bring in sales despite shitty business practices and management.
Luckily, I was able to escalate the issue to PayPal and request immediate refund of my purchase, which I received. I then decided to comment as much as I could on their content to warn others from experiencing the same frustrations that THOUSANDS of us have had with this company. I am now officially blocked from commenting on their content, but not before someone was able to send me a request to a Facebook Group for all of the banished Eco Flower commenters to sync up.
Now, it’s obvious that I am mad and disappointed with Eco Flower. I am also very sad for Megan since this was her creation and now it’s exploding into a million pieces, but I am also very very very disappointed with someone else… Facebook.
Facebook is helping Eco Flower treat customers badly!
By allowing them to block individuals from commenting about their negative experiences, they are allowing Eco Flower to continue to promote their products and business in a way that is not authentic or responsible. They are helping this business prey on individuals unaware of their negative reputation (which, honestly I don’t know how people aren’t aware if you just do a Google search you’ll see their horrible ratings) and take money for product and services that are not as advertised or even fulfilled!
The purpose of this post is not only to bring more attention to the deceitful business practices of Eco Flower, but also to demand from Facebook an assessment of Eco Flower’s page and its practices, for this has gone on long enough. Someone needs to step in and correct this injustice! How many people have to express their concerns and frustrations before action is taken? Facebook, you’ve always prided yourself at being ahead of the game, so why not take the lead and hold Eco Flower accountable for their dubious advertising practices on your platform?
This problem isn’t going to go away and I’m not going to go away and neither are the other unhappy Eco Flower customers. The only way this ends is when Eco Flower stops taking new orders, fulfills the ones that have been backlogged for months, and reassesses their business practices, strategies, and policies.
Until that happens… stay tuned for more updates about #EcoLiar